Service Updates

On this page you will find the latest updates on any service issues affecting our networks and products.

O2 Network Outage

Latest update: December 07, 2018 9:37 am
Description:

O2’s network has now been restored.  O2 have reported the source of the issue as faulty software and apologise for any inconvenience caused. Many thanks for your patience during this time. The Active team  

O2 Network Outage

Latest update: December 06, 2018 12:19 pm
Description:

There is a network issue impacting 2G, 3G and 4G data across the UK. A third party supplier of O2 has identified a global software issue in their system which has impacted users. O2’s technical teams are working to resolve the issue as quickly as possible. More updates to follow. Many thanks, The Active Team

O2 Network Outage

Latest update: December 06, 2018 9:14 am
Description:

O2 Technical teams have identified an issue and are working with their third parties to restore service. Apologies for any inconvenience Thanks Active Team

Gamma Horizon

Latest update: November 15, 2018 9:49 am
Description:

(Last updated – 09:34) For our customers who are affected by the Gamma Horizon issue, we have been informed that there is now a stable service. If you are still experiencing problems, please do not hesitate to get in touch 0161 355 1717 or hello@activeukltd.com. Thanks, The Active team